Why didn’t Boost Charge work on my ZEB?
Learn why Boost Charge might not activate on your ZEB and how to troubleshoot common issues, including high state of charge, offline mode, and power status.
Use this article to:
- Understand the main reasons why Boost Charge may not work on your ZEB
- Learn what to do if your ZEB is offline or powered off
- See how to activate Boost Charge using the Comms Box when the app isn’t available
Why didn’t Boost Charge work?
Boost Charge may not work for your ZEB in the following situations:
- High state of charge – If the ZEB is already full, or if it’s above 62.5% (~25 kWh) and currently discharging, Boost Charge cannot be activated. This is to keep your system safe and working efficiently.
- ZEB is offline – When your ZEB is not connected to the internet, Boost Charge can only be started manually using the boost button on the Comms Box (learn more about the Comms Box). The app cannot start Boost Charge when offline.
- ZEB is powered off – If the ZEB is turned off, Boost Charge will not work from either the app or the Comms Box.
If you’re unsure why Boost Charge isn’t working or need extra help, please contact our support team, we’re here to help.