Why can’t I make changes in the tepeo app?

This article explains:

• What a Primary and Secondary user is
• How to check if you’re a Primary user
• How to check which email you’re signed in with
• What to do if you’re not the Primary user

Primary users

The first person to connect a tepeo ZEB to their account is automatically set as the Primary user.

As a Primary user you:

• Have the highest level of control for that ZEB.
• Can change key settings in the app, including:
  • ZEB charging style
  • Away Mode
• Can be signed in on multiple devices at the same time.

Secondary users

Once a Primary user has connected to a ZEB, any additional users who connect to the same ZEB are automatically set as Secondary users.

• There’s no limit to how many Secondary users a ZEB can have.
• Secondary users have view‑only access to all areas of the tepeo app
• Secondary users cannot change any of these settings.

• • Charging settings
    • Boost charging via the app
    • Tariff settings
    • Away Mode
    • Flow temperature controls
  • Network settings
    • Not visible to Secondary users

How to check if you are the Primary user

1. Open the tepeo app on your phone or tablet.
2. Select ‘ZEB Settings’ from the tepeo App menu
3. Look for “Access Level” in the Details section
   • You should see either Primary User or Secondary User

How to check which email you’re signed in with

1. Open the tepeo app on your phone or tablet.
2. Select ‘Account’ from the tepeo app menu
3. Look for “Email” in the Details section

To switch to the right email:

1. Logout from the tepeo app menu.
2. Log back in using the email address that:
   • You used when you first registered with tepeo, or
   • Receives tepeo emails about your ZEB.

If you’re not sure which email that is, please contact tepeo Support and we’ll help you confirm the correct account.