What will happen to my heating schedule if the ZEB loses internet connection?
Learn how ZEB handles Smart, Basic, and Custom Charging if the connection is lost, including schedule continuation and Frost Protection operation.
Smart and Basic Charging - If the ZEB loses its connection, it will continue using the last charging schedule it received. Please note that this schedule may have been set on a day with different weather conditions, so the charging may not be optimised until the connection is restored.
Custom Charging – The ZEB will also continue using the last received schedule if the connection is lost. While you can make changes to the Custom Schedule in the Tepeo App, the ZEB will only follow these updates once the internet connection is restored. If you are having trouble restoring the connection, please contact the Support Team via the App or at www.tepeo.com/contact-us
If Frost protection was enable this will also still continue to operate if the internet connection is lost.