---
title: What is the difference between a Primary User and a Secondary User?
description: Learn how tepeo ZEB Primary and Secondary users differ, including who can change charging, tariff, Away Mode, and network settings, and what view‑only access Secondary users have.
---

[Skip to content](https://helpcentre.tepeo.com/what-is-the-difference-between-a-primary-user-and-a-secondary-user#main-content)

[![tepeo poppins logo](https://helpcentre.tepeo.com/hs-fs/hubfs/tepeo%20poppins%20logo.png?width=140&height=70&name=tepeo%20poppins%20logo.png)](https://www.tepeo.com/)

- [Help Centre](https://helpcentre.tepeo.com/)
- [tepeo.com](https://www.tepeo.com/)

Open main navigation

Close main navigation

- [Help Centre](https://helpcentre.tepeo.com/)
- [tepeo.com](https://www.tepeo.com/)
- [Contact us](https://www.tepeo.com/contact-us/)

[Contact us](https://www.tepeo.com/contact-us/)

 Hello. How can we help you?

- There are no suggestions because the search field is empty.

1. [Help Centre](https://helpcentre.tepeo.com/?hsLang=en)
2. [User Support](https://helpcentre.tepeo.com/user-support?hsLang=en)
3. [User & account Management](https://helpcentre.tepeo.com/user-support?hsLang=en#user-account-management)

January 29, 2026

# What is the difference between a Primary User and a Secondary User?

## Control and settings access for tepeo ZEB users: Primary users can change key app settings, while Secondary users have view‑only access.

This article explains:

- What a Primary and Secondary user is

### **Primary users**

The first person to connect a tepeo ZEB to their account is automatically set as the **Primary user**.

As a Primary user you:

- Have the highest level of control for that ZEB.
- Can change key settings in the app, including: 
    - ZEB charging style
    - Away Mode
- Can be signed in on multiple devices at the same time.

### **Secondary users**

Once a Primary user has connected to a ZEB, any additional users who connect to the same ZEB are automatically set as **Secondary users**.

- There’s no limit to how many Secondary users a ZEB can have.
- Secondary users have view‑only access to all areas of the tepeo app
- Secondary users cannot change any of these settings.

- - **Charging settings** 
          - Boost charging via the app
          - Tariff settings
          - Away Mode
          - Flow temperature controls
    - **Network settings** 
          - Not visible to Secondary users

- [Product Information](https://helpcentre.tepeo.com/product-information?hsLang=en#main-content)

    - [Product Overview](https://helpcentre.tepeo.com/product-information?hsLang=en#product-overview)
    - [Technical Specifications](https://helpcentre.tepeo.com/product-information?hsLang=en#technical-specifications)
    - [Cost and Carbon](https://helpcentre.tepeo.com/product-information?hsLang=en#cost-and-carbon)
    - [Energy Tariffs](https://helpcentre.tepeo.com/product-information?hsLang=en#energy-tariffs)
    - [Maintenance and Care](https://helpcentre.tepeo.com/product-information?hsLang=en#maintenance-and-care)
- [Installation](https://helpcentre.tepeo.com/installation?hsLang=en#main-content)

    - [Where should I put my ZEB?](https://helpcentre.tepeo.com/installation?hsLang=en#where-should-i-put-my-zeb)
    - [Electrical and plumbing requirements](https://helpcentre.tepeo.com/installation?hsLang=en#electrical-and-plumbing-requirements)
- [User Support](https://helpcentre.tepeo.com/user-support?hsLang=en#main-content)

    - [The ZEB](https://helpcentre.tepeo.com/user-support?hsLang=en#the-zeb)
    - [Tariffs](https://helpcentre.tepeo.com/user-support?hsLang=en#tariffs)
    - [Comms Box](https://helpcentre.tepeo.com/user-support?hsLang=en#comms-box)
    - [Automated Charging styles (Smart, Basic, Custom)](https://helpcentre.tepeo.com/user-support?hsLang=en#automated-charging-styles-smart-basic-custom)
    - [Boost Charge](https://helpcentre.tepeo.com/user-support?hsLang=en#boost-charge)
    - [Away Mode](https://helpcentre.tepeo.com/user-support?hsLang=en#away-mode)
    - [ZEB Connectivity](https://helpcentre.tepeo.com/user-support?hsLang=en#zeb-connectivity)
    - [User & account Management](https://helpcentre.tepeo.com/user-support?hsLang=en#user-account-management)
    - [App Insights](https://helpcentre.tepeo.com/user-support?hsLang=en#app-insights)
    - [tepeo Care Plan and ZEB Health Check](https://helpcentre.tepeo.com/user-support?hsLang=en#tepeo-care-plan-and-zeb-health-check)
    - [General/Miscellaneous](https://helpcentre.tepeo.com/user-support?hsLang=en#general-miscellaneous)
    - [Troubleshooting and common ZEB problems](https://helpcentre.tepeo.com/user-support?hsLang=en#troubleshooting-and-common-zeb-problems)
- [Documents](https://helpcentre.tepeo.com/documents?hsLang=en)

[![tepeo poppins logo](https://helpcentre.tepeo.com/hs-fs/hubfs/tepeo%20poppins%20logo.png?width=140&height=70&name=tepeo%20poppins%20logo.png "tepeo poppins logo")](https://www.tepeo.com/)

### Heat your home, not the planet

<https://x.com/tepeoheat> <https://www.linkedin.com/company/tepeo> <https://www.facebook.com/tepeoheat> <https://www.instagram.com/tepeoheat/#>

tepeo Ltd, 630 Wharfedale Road, Winnersh, Wokingham, RG41 5TP