My ZEB is charging at peak times

If you are on ‘Smart’ or ‘Basic Charging’: The ZEB may need to top up its charge periodically throughout the day. To minimise instances of peak charging, we recommend following the guidance provided in the ‘Optimising your heating system’ and ‘Energy tips’ sections of the Quick Start Guide, you can access the same information in the FAQs section of your App.

If you are on ‘Custom Charging’: Review your custom charging schedule and ensure that the charging times don’t overlap with peak periods in your tariff.

If the problems persist or you would like to speak to someone please contact our Support Team via the App or www.tepeo.com/contact-us.