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My ZEB hasn’t charged during the off-peak period overnight

Troubleshoot ZEB overnight charging by verifying Away Mode is not enabled.

Why didn't my ZEB charge overnight? The ZEB intentionally skips charging if it already has sufficient stored heat for the next day — this is normal behaviour and not a fault. Follow the steps below if you believe the ZEB should have charged but didn't.

With Smart and Basic Charging, the ZEB will skip charging during the main off-peak period if it already has enough heat for the next day. If your ZEB should have charged overnight but didn’t, follow these steps:
  1. Check whether Away Mode is enabled in the App or Comms Box.
  2. If Away Mode is on, tap Enable Automatic Charging to resume normal charging.
  3. If you need heat immediately, tap Boost to manually charge your ZEB for 30 minutes via the Comms Box or App.

If the ZEB was not in Away Mode and still failed to charge, please contact our Support Team — we're happy to help. You can reach us via the App or at www.tepeo.com/contact-us