My ZEB hasn’t charged during the off-peak period overnight

With ‘Smart’ and ‘Basic Charging’, if the ZEB has enough charge to support the predicted demand for heat into the next day, then it won’t charge during the main off-peak period. However if you believe your ZEB should have charged overnight, but it hasn’t, follow the below steps to troubleshoot: (1) Check if your ZEB is in ‘Away Mode’, as your ZEB will not charge if ‘Away Mode’ is enabled. If ‘Away Mode’ is enabled, select ‘Enable Automatic Charging’; (2) For immediate use, you can ‘Boost’ your ZEB manually for 30 minutes via the Comms Box or in the App; (3) If your ZEB was not in ‘Away Mode’ and still failed to charge when expected, please contact our Support Team via the App or www.tepeo.com/contact-us to report the issue;