My radiators are cold

If your radiators are cold when you’re expecting your heating to be on: (1) Check if the ZEB is ‘Discharging’ heat, by checking: (1.1) The Comms Box, which should have the ‘Discharging’ LED illuminated; (1. 2) The tepeo App ‘Home’ screen which should say ‘Discharging’ in the ‘Status’ screen under the ZEB section. (2) Check your thermostat is turned up and the programmer is scheduled to have the heating on, to make sure the ZEB is receiving a ‘Call for heat’; (2.1) If you have thermostatic valves (TRVs) fitted on your radiators, make sure they are open. (3) If all of the above is correct, then consider bleeding your radiators. You can do this yourself or call a plumber to help. (4) If none of the above work please contact our Support Team via the App or www.tepeo.com/contact-us.