I have a service visit upcoming - do you need to do anything?

Use this article to:

• Understand how to prepare your ZEB before a service visit
• Know what state of charge (SoC) your ZEB should be in
• Make sure the engineer has safe and easy access to your ZEB

What do I need to do before my service visit?

There are a couple of simple steps that will help our engineer work safely and efficiently when they visit.

1. Run your ZEB down to a low state of charge

Please aim to have your ZEB at a low state of charge (ideally below 25%) before the engineer arrives.

• This reduces the time needed to complete any diagnostics or repairs.
• Your ZEB can continue to operate normally up to the visit – we don’t need you to turn it off in advance.

2. Clear the area around your ZEB

Make sure the front of the ZEB and the surrounding area are clear:

• Move any furniture, belongings, or other obstacles away from the unit.
• Ensure the engineer has unobstructed access to the front panel, controls, and any service panels.

This helps the engineer work quickly and safely.

3. Follow any additional instructions from our Support Team

For some visits, we may ask you to take extra steps – for example:

• Checking specific components
• Taking a photo of an error message or code
• Providing any recent details about the issue you’re experiencing

If anything additional is needed for your specific visit, our Support Team will let you know in advance with clear instructions.