Troubleshooting and common ZEB problems
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      3. Troubleshooting and common ZEB problems

      How to find out if my ZEB has connectivity and what should I do if it's offline?

      If your ZEB is offline, it isn’t sending or receiving any data, so it doesn’t have the latest charging schedule optimised for your upcoming day and it can’t send any fault notifications to inform us and you if there is anything that requires attention.


      Your ZEB might be offline if (1) you can see a red icon next to the ZEB in the tepeo App (2) the ‘Connection’ LED is not illuminated on the Comms Box.

      • To verify connectivity, in the tepeo App ‘Home’ screen, scroll down to check 'Wi-Fi signal strength'. If it shows as 'Poor', 'Unstable' or 'Unknown' then the ZEB will struggle to keep reliable connectivity. You could try connecting the ZEB via Ethernet cable, repositioning your router or existing Wi-Fi extenders or adding a Wi-Fi extender. Please consult with your internet service provider for the best solution.
      • If the above doesn’t work, then restart your ZEB
      • If either of the above steps don’t work, contact our Support Team via the App or www.tepeo.com/contact-us.

      ‘Excellent’ and ‘Good’  Wi-Fi signal strengths are optimum for making sure your ZEB is connected to the network.