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How to find out if my ZEB has connectivity and what should I do if it's offline?

Keep your ZEB connected: check Wi-Fi, try Ethernet or a restart

If your ZEB is offline, it isn’t sending or receiving data. This means it won’t have the latest charging schedule optimised for your upcoming day, and it can’t send fault notifications to alert you or us if something requires attention.

Your ZEB may be offline if:

  1. You see "ZEB is offline" displayed in the tepeo App.

  2. The ‘Connection’ LED on the Comms Box is not illuminated.

To check connectivity:

  • On the tepeo App Home screen, scroll down to see Wi-Fi signal strength. If it shows ‘Poor’, ‘Unstable’, or ‘Unknown’, the ZEB may struggle to maintain a reliable connection.

You can try the following solutions:

  • Connect the ZEB via an Ethernet cable.

  • Reposition your router or existing Wi-Fi extenders.

  • Add a Wi-Fi extender.

  • Consult your internet service provider for the best solution.

If connectivity issues persist, you can restart your ZEB:

  1. Turn off the power at the local isolator switch (for example, if you have a rotary isolator, turn it 90° to the OFF position).

  2. Wait 10 seconds.

  3. Turn the switch back to ON.

If the above steps do not resolve the issue, please contact our Support Team via the App or at www.tepeo.com/contact-us.

For optimal connectivity, aim for a Wi-Fi signal strength of ‘Excellent’ or ‘Good’ to ensure your ZEB stays reliably connected.