---
title: How do I add a Secondary (View Only) User?
description: How do I add a Secondary (View Only) User?
---

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September 14, 2026

# How do I add a Secondary (View Only) User?

## Secondary Users have view‑only access to all parts of the tepeo App. They can see information about your ZEB, but they cannot make any changes.

This article explains:

- What a Secondary User is
- What a Secondary User can see
- Which settings are read‑only
- How to add a Secondary (view-only) user

### **Primary users**

The first person to connect a tepeo ZEB to their account is automatically set as the **Primary user**.

As a Primary user you:

- Have the highest level of control for that ZEB.
- Can change key settings in the app, including: 
    - ZEB charging style
    - Away Mode
- Can be signed in on multiple devices at the same time.

### **Secondary users**

Once a Primary user has connected to a ZEB, any additional users who connect to the same ZEB are automatically set as **Secondary users**.

- There’s no limit to how many Secondary users a ZEB can have.
- Secondary users have view‑only access to all areas of the tepeo app such as; 
    - Status
    - Insights
    - Tariff
- Secondary users cannot change any of these settings

### **Read‑only features for Secondary Users**

For Secondary Users, the following features are **read‑only**:

- **Charging settings**

- - Boost charging via the app
    - Tariff settings
    - Away Mode
    - Flow temperature controls
- **Network settings** 
    - Network settings are not visible to Secondary users at all — they cannot view or change these settings.

### **How to add a Secondary (View Only) User**

Once a Primary User has connected to the ZEB, any subsequent users who connect to the same ZEB will automatically become Secondary Users.

1. **Download the tepeo app and create an account**
   
     1. The Secondary user needs to install the tepeo app on their phone or tablet.
     2. Open the app and create their **own** tepeo account.
2. **Make sure you are near the ZEB and Comms Box**
   
     1. Go to the same room as the **ZEB** and the **Comms Box** before starting the connection.
3. **Start the connection in the tepeo app**
   
     1. Open the tepeo app.
     2. Select **‘Connect Device’**.
     3. Enable **Bluetooth** on the phone and press **‘Next Step’**.
     4. On Android devices, also enable **location permissions** when prompted in the app.
4. **Put the Comms Box into connection mode**
   
     1. Press the **‘Connect’** button on the Comms Box for approximately **1 second**.
     2. The **‘Connection’ LED** will start flashing.
5. **Let the phone or tablet find and connect to the ZEB**
   
     1. The phone or tablet will search for and connect to the ZEB.
     2. If this step fails:
        
            1. Check that **Bluetooth** is turned on.
            2. Check that the Comms Box **‘Connection’ LED** is still flashing.

- [Product Information](https://helpcentre.tepeo.com/product-information?hsLang=en#main-content)

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    - [Energy Tariffs](https://helpcentre.tepeo.com/product-information?hsLang=en#energy-tariffs)
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- [Installation](https://helpcentre.tepeo.com/installation?hsLang=en#main-content)

    - [Where should I put my ZEB?](https://helpcentre.tepeo.com/installation?hsLang=en#where-should-i-put-my-zeb)
    - [Electrical and plumbing requirements](https://helpcentre.tepeo.com/installation?hsLang=en#electrical-and-plumbing-requirements)
- [User Support](https://helpcentre.tepeo.com/user-support?hsLang=en#main-content)

    - [The ZEB](https://helpcentre.tepeo.com/user-support?hsLang=en#the-zeb)
    - [Tariffs](https://helpcentre.tepeo.com/user-support?hsLang=en#tariffs)
    - [Comms Box](https://helpcentre.tepeo.com/user-support?hsLang=en#comms-box)
    - [Automated Charging styles (Smart, Basic, Custom)](https://helpcentre.tepeo.com/user-support?hsLang=en#automated-charging-styles-smart-basic-custom)
    - [Boost Charge](https://helpcentre.tepeo.com/user-support?hsLang=en#boost-charge)
    - [Away Mode](https://helpcentre.tepeo.com/user-support?hsLang=en#away-mode)
    - [ZEB Connectivity](https://helpcentre.tepeo.com/user-support?hsLang=en#zeb-connectivity)
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    - [App Insights](https://helpcentre.tepeo.com/user-support?hsLang=en#app-insights)
    - [tepeo Care Plan and ZEB Health Check](https://helpcentre.tepeo.com/user-support?hsLang=en#tepeo-care-plan-and-zeb-health-check)
    - [General/Miscellaneous](https://helpcentre.tepeo.com/user-support?hsLang=en#general-miscellaneous)
    - [Troubleshooting and common ZEB problems](https://helpcentre.tepeo.com/user-support?hsLang=en#troubleshooting-and-common-zeb-problems)
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